Terms and Conditions – Wilgenhart
Bavelseweg 128, 5124 PZ Molenschot
Chamber of Commerce number: 18075244
www.wilgenhart.nl | info@wilgenhart.nl

Welcome to Wilgenhart! We are pleased that you are coming to enjoy with us. To ensure everything goes smoothly, we kindly ask you to review and respect the following terms. By booking your stay with us or participating in activities, you agree to these terms.

Booking & Payment

• Reservations for the campsite or luxury glamping tent can be made via the website, by email, or by phone.
• Your reservation is confirmed as soon as you receive a confirmation email from us.
• We require a deposit to be made no later than 7 days before your arrival.
• The remaining amount can be paid upon arrival.
• All prices include VAT, unless stated otherwise.
• Note: Prices may change without prior notice.

Cancellations & Changes

• The amount paid will remain as credit for a new booking, for a maximum of 1 year from the original reservation.
• Please contact us in a timely manner for any changes or cancellations.

Camping & Glamping

• Check-in is from 1:00 PM, check-out by 11:00 AM.
• Leave your camping spot or accommodation clean.
• No party tents at the campsite unless otherwise discussed.
• No cars on the campsite, only upon arrival and departure. Park in the designated parking area.
• Open fire is allowed only in designated areas.
• Barbecuing is permitted, provided the barbecue is at least 30 cm off the ground and a bucket of sand or water is available for emergencies.
• Fire pits and open flames are not allowed; alternative regulations may apply during dry weather.
• Pets are welcome, provided they are leashed and do not cause disturbances.
• Quiet hours: The site must be quiet between 10:00 PM and 7:00 AM.

Alpaca Activities

• Participation is at your own risk.
• Children under 12 may only participate under adult supervision.
• Do not feed or approach the animals without supervision, except during guided activities.
• Always follow the instructions of our guides.
• Inappropriate behavior may lead to termination of participation.

Terrace & Catering

• No alcohol is served on our terrace.
• Consumptions are to be paid for immediately unless otherwise agreed.
• No outside food or drink is allowed on the terrace.
• Smoking is only permitted in designated areas.
• Access to the terrace may be denied in case of disruptive behavior.

Liability

• You stay and participate in activities at your own risk.
• We are not liable for damage, loss, or theft of personal belongings.
• Damage caused by you or your party will be charged to you.
• Ensure you have suitable insurance for your stay.

Behavior & Respect

• Respect for one another, the animals, and the environment is important to us.
• Always follow the house rules and instructions from our team.
• Inappropriate behavior may lead to denial of access to the premises.
• Photos and videos may be taken for promotional purposes.
• If you prefer not to be photographed, please inform us upon arrival so that we can take this into account.

Safety & Security

• Cameras are placed on our premises for the safety of guests and staff.
• Footage is used only in case of emergencies.

We Reserve the Right

• Wilgenhart reserves the right to refuse service for any reason.
• We reserve the right to change or discontinue our service periodically and without notice.

Privacy & Data Processing

• Your information (excluding bank and credit card details) may be transmitted unencrypted.
• Credit card details are always transmitted securely.

Intellectual Property Rights

• You agree not to reproduce, duplicate, copy, sell, or resell any part of our services or website without our written permission.

Complaints & Disputes

• If you are dissatisfied, please let us know during your stay so we can seek a solution together.
• All our agreements are governed by Dutch law.
• Any disputes will be handled by the competent court in our jurisdiction.

Compliance with Regulations

• Failure to comply with these regulations may lead to being addressed by a staff member.
• Terms subject to change and typographical errors.

We hope your stay at Wilgenhart will be unforgettable!
If you have any questions, please do not hesitate to contact us.